Order, Fabrication, Measurements & Shipping Policy

General

PJ Metal Craft LLC provides both standard catalog products and custom-fabricated architectural metalwork.

Catalog products may be purchased directly through our website.
All custom fabrication projects require a written quotation, approved specifications, and receipt of a deposit prior to commencement of fabrication.

Verbal discussions, preliminary pricing, emails, or concept drawings do not constitute a binding agreement.

For custom fabrication inquiries, please contact:
📞 (855) 912-5557 | 📧 info@pjmetalcraft.com

Orders, Measurements & Client Responsibility

PJ Metal Craft LLC is not responsible for field measurements unless explicitly stated in writing as part of the executed agreement.

The Client/Installer is solely responsible for:

  • Providing complete, accurate, and approved measurements, templates, originals, drawings, or reference materials

  • Verifying all dimensions, details, and specifications prior to fabrication

  • Coordinating all information necessary for fabrication

Approval and signature of an estimate and/or shop drawings confirms acceptance of all dimensions, scope, materials, fabrication approach, and lead times.

Payment of any deposit constitutes acceptance of the order, including all measurements, specifications, scope, pricing, and applicable policies.

Once fabrication has commenced, no changes, cancellations, or revisions are permitted. Any requested changes after fabrication has begun will require a revised quotation, additional charges, and adjusted lead times.

Payment Terms & Deposits

For custom fabrication projects:

  • A minimum 50% material deposit is required to initiate fabrication, unless otherwise stated in writing.

  • The remaining balance may be invoiced in monthly progress payments during fabrication, where applicable.

  • Timely payment is required for fabrication to continue. PJ Metal Craft LLC reserves the right to suspend work for non-payment, and any resulting delays shall extend the project timeline accordingly.

  • Final payment is due in full prior to pickup or shipment.

All payments are non-refundable once fabrication has begun.

Project Timeline & Lead Time

Fabrication timelines are dependent upon:

  • Receipt of approved measurements, templates, and reference materials

  • Availability and receipt of materials (including materials required for dies and tooling)

  • Scope changes, delayed approvals, or revised information

Unless otherwise stated in writing, estimated fabrication lead time is three (3) to four (4) months after receipt of all required materials.
All lead times are estimates only and are subject to change due to material availability, supply chain conditions, scope changes, or circumstances beyond PJ Metal Craft LLC’s control.

Custom Orders – Final Sale

All PJ Metal Craft LLC products are custom fabricated to order.

All custom orders are FINAL SALE.
No returns, exchanges, credits, or refunds will be accepted after:

  • Customer pickup, or

  • Delivery by a carrier

Shipping & Freight

PJ Metal Craft LLC arranges shipping via:

  • UPS or FedEx for small to medium items

  • Freight carriers (including Saia Freight or similar) for large or crated items such as dormers, cupolas, chimney caps, and architectural assemblies

Shipping method is determined based on size, weight, destination, and project requirements.

Shipping Costs

  • UPS/FedEx shipping charges are calculated based on size, weight, and destination and added to the final invoice.

  • Freight costs are estimates and billed separately.

  • Any additional carrier fees (liftgate, residential delivery, re-delivery, storage, access delays) are the Client’s responsibility.

Once an order is tendered to the carrier, a tracking number will be provided.
Risk of loss transfers to the Client upon carrier pickup.

Delivery Timeframes

Typical production and shipping timelines are estimates only and are not guaranteed.

PJ Metal Craft LLC is not responsible for delays caused by:

  • Freight carriers or shipping companies

  • Weather

  • Supply chain disruptions

  • Acts of God

  • Circumstances beyond its control

PJ Metal Craft LLC shall not be liable for damages, costs, or losses resulting from delayed delivery or failure to meet a specific delivery date.

Inspection & Damage Claims

All shipments must be inspected immediately upon delivery and before signing the carrier’s receipt.

Any visible damage must be clearly noted on the delivery receipt.

Failure to inspect or note damage at the time of delivery releases PJ Metal Craft LLC from all liability for shipping damage.
No damage claims will be accepted without proper notation at delivery.

Local Delivery

PJ Metal Craft LLC offers complimentary delivery within 50 miles of our workshop:

📍 1 Barry Place, Stamford, CT 06902

Free delivery eligibility is determined solely by PJ Metal Craft LLC and is subject to:

  • Product size and weight

  • Degree of customization

  • Crating and handling requirements

Limitation of Liability

To the fullest extent permitted by law, PJ Metal Craft LLC’s total liability for any claim arising out of or related to an order or fabrication project shall be limited to the amount paid to PJ Metal Craft LLC for the specific product or fabrication work.

PJ Metal Craft LLC shall not be liable for:

  • Installation methods or installation-related damage

  • Job-site or structural conditions

  • Consequential, incidental, or indirect damages

  • Loss of use, project delays, or downstream costs

Acceptance of Policies

Approval of an estimate, issuance of a purchase order, submission of payment, or acceptance of delivery constitutes acceptance of all PJ Metal Craft LLC policies as published on this website at the time of order.