ORDER  POLICY

Ordering & Custom Fabrication Policy

At PJ Metal Craft LLC, we specialize in handcrafted architectural sheet metal products for both residential and commercial projects. From custom dormers and chimney caps to historic restoration and one-of-a-kind architectural details, every project is fabricated with precision, craftsmanship, and attention to detail.

We proudly work with homeowners, architects, builders, roofing contractors, designers, restoration specialists, property managers, and general contractors to deliver custom metalwork tailored to each project’s unique requirements.

GETTING STARTED:

1. Contact Us → Call, email, submit a quote request, or schedule an appointment.
2. Design & Quote → Review your drawings, measurements, and project requirements.
3. Approval → Finalize the quote, approve shop drawings, and submit the deposit.
4. Fabrication → Your custom product is handcrafted and prepared for pickup or delivery.

How to Place an Order

We make it easy to start your project. You can:

  • Call our team to discuss your project and receive expert guidance.
  • Submit an online quote request through our website.
  • Email your drawings, photos, dimensions, or project information for review.
  • Schedule an appointment to visit our workshop and discuss your project in person.

Our standard business hours are:

Monday – Friday
7:00 AM – 5:00 PM (EST)

Because our team is frequently assisting customers, fabricating projects, or visiting job sites, appointments are strongly recommended to ensure dedicated time with one of our specialists.

Custom Orders

PJ Metal Craft LLC offers both standard catalog products and fully custom-fabricated architectural metalwork.

All custom fabrication projects require:

  • A written quotation or estimate
  • Approved project specifications
  • Final measurements or reference materials
  • Any required shop drawing approvals
  • Receipt of the required deposit

before fabrication can be scheduled.

Verbal discussions, preliminary pricing, emails, sketches, concept drawings, photographs, or design ideas do not constitute a final fabrication agreement unless incorporated into an approved written proposal.

Approval of an estimate, issuance of a purchase order, approval of shop drawings, or payment of a deposit constitutes acceptance of the project scope, pricing, specifications, lead times, and all applicable PJ Metal Craft LLC policies.

Measurements & Client Responsibility

Accurate information is essential for successful fabrication.

Unless field measuring services are specifically included in writing, PJ Metal Craft LLC is not responsible for field measurements, site verification, or existing job-site conditions.

The Client, Architect, Builder, Roofer, Installer, or Design Professional is responsible for providing:

  • Complete and accurate dimensions and measurements
  • Templates, originals, scans, CAD files, or reference drawings when applicable
  • Verification of all dimensions before fabrication
  • Roof pitch, opening sizes, clearances, and installation conditions
  • Structural, architectural, engineering, and code-related information required for fabrication
  • Final approval of all submitted information

PJ Metal Craft LLC fabricates products exactly as approved by the customer.

Shop Drawings & Design Approval

Shop drawings may be provided when included in the quotation or required for custom fabrication.

Unless otherwise stated, one reasonable revision is included with the project.

Additional revisions, design modifications, or changes after drawings have been prepared may result in additional engineering, drafting, fabrication, or administrative charges, as well as revised production schedules.

Final approval of shop drawings confirms acceptance of:

  • Product dimensions
  • Materials
  • Design details
  • Fabrication methods
  • Project scope
  • Lead times

Fabrication begins only after final approval and receipt of the required deposit.

Changes After Fabrication Begins

Because each project is custom fabricated specifically for your order, changes become significantly more difficult once production has started.

After materials have been ordered, tooling has been produced, or fabrication has commenced:

  • Design changes may no longer be possible.
  • Any approved modifications may require a revised quotation.
  • Additional labor, materials, engineering, or drafting charges may apply.
  • Production schedules and delivery dates may be extended.

PJ Metal Craft LLC reserves the right to determine whether requested changes can reasonably be incorporated into work already in production.

Our Commitment

Our goal is to make every project as smooth and successful as possible. Clear communication, accurate information, and timely approvals allow us to deliver the exceptional craftsmanship, precision, and service that PJ Metal Craft is known for.

If you have any questions before placing an order, our team is happy to assist you throughout every stage of your project—from concept and design to fabrication and delivery.