Most of our products are shipped via UPS or FedEx. Shipping rates for those products are calculated based on weight, size and destination, and added to your final cost. Large products (dormers, cupolas, chimney caps, etc.) are shipped through a freight shipping company, and the estimated cost is billed separately. Once your order is completed and picked up by the carrier, we will contact you with a tracking number for your convenience.
Products are usually shipped 4-6 weeks from the date they were ordered. (We will contact you directly regarding any unexpected delays.)
P&J Metal Craft is not responsible for any damages caused by order delays or failure of products to arrive on time. Deliveries should be opened immediately upon receipt, as customers are responsible for inspecting all packages for damage prior to signing for them. We are not liable for damaged shipments unless noted on the delivery receipt.
We ship products anywhere in the U.S. and Canada. Please contact us about shipping to other countries.
We provide FREE shipping and delivery within 50 miles of our workshop address: 1 Barry Place, Stamford, CT 06902. (Restrictions apply based on the contents of the order and the degree of customization.)
P&J Metal Craft does not accept any returns of custom merchandise unless damage occurred during shipping. In that case, the damaged item will be replaced. Customers who receive a damaged order are responsible for saving all packing materials, bills and shipping containers. (We may also ask you for a photo of the damaged item.)
We will assist you in submitting claim forms for damaged items to the shipping or freight company. After the claim is submitted to the carrier and the packaging inspected, we will arrange for the return and replacement of the damaged item. Customers are responsible for inspecting all packages for damage prior to signing for them.